Sound automatically gets off in hdmi cables but not on ott content like youtube or amazon prime,,,,but when I have disconnected my wifi,then there is no problem withvthe tv sound in hdmi cables,the moment I am connecting my tv with wifi ,the problem in sound start coming,,,have updated the tv as well with the latest firmware but no help,,kindly guide
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to update your device, if you are facing any issue with your device register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
