Original topic:

Poor support from samsung

(Topic created on: 05-22-2023 12:36 PM)
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Members_oP2WOja
Beginner Level 2
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I am not sure whether I can post this here. 

Samsung Galaxy Go Laptop bought from Samsung Online Shop does not have MS Word, Excel and PPT. It is even mentioned in the package that it has that. Now Samsung is not providing a resolution for this.

 Please help me

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6 Comments
Dhruv_07
Active Level 5
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You can either return or replace your product. Alternatively, you can type your laptop model number on YouTube to check if MS Word is installed on it.
Dhruv_07
Active Level 5
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By the way I brought MacBook air m1 in 80,000Rs with all discounts
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Sid_Karna
Expert Level 5
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Go to any authorised service centre and ask them to install the needed apps.
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And I'm sure they will charge for it not for free
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samfan91
Active Level 10
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If it's a bundle offer, then download it from the Microsoft website. If your device is eligible, then it'll get activated automatically by following the instructions on the website. That's who did it on my dell laptop a few years back.
cs-member11
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in https://www.samsung.com/in/support/email/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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