Samsung Galaxy Go Laptop bought from Samsung Online Shop does not have MS Word, Excel and PPT. It is even mentioned in the package that it has that. Now Samsung is not providing a resolution for this.
If it's a bundle offer, then download it from the Microsoft website. If your device is eligible, then it'll get activated automatically by following the instructions on the website. That's who did it on my dell laptop a few years back.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in https://www.samsung.com/in/support/email/
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