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10-23-2020 01:30 PM in
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10-23-2020 01:53 PM in
Othersgo to settings >general Management >reset>reset network
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10-31-2020 01:10 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "network" issue kindly follow the given below steps:
1. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)
2. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support