Original topic:

Network problem

(Topic created on: 10-23-2020 01:30 PM)
58 Views
Ashraful66
Beginner Level 4
Options
Others
M21 are really Network problem please tell me how solve the Network problem 
0 Likes
2 Comments
Ehsank
Expert Level 5
Others
from your side you can only do is reset network
go to settings >general Management >reset>reset network
cs-member13
Expert Level 4
Others

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "network" issue kindly follow the given below steps:

1. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

2. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support