Original topic:

My game sound stops and doesn't come back if I listen to music

(Topic created on: 02-18-2022 08:06 PM)
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Jobvdl
Beginner Level 2
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When I am playing call of duty mobile and I start a song. My sound from call of duty stops and the song keeps playing. When I pause the song the sound from call of duty still doesn't come back. Does anyone know how I can fix it?

4 Comments
ZYED_A71
Active Level 4
Others
Clear the music app from the recent apps list.
Keep the music app in navigation quick access apps of you want to play music from time to time while gaming.
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ZYED_A71
Active Level 4
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BTW which device you using and how long have you been playing CODM, I too play CODM
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yash1th
Active Level 10
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Download the sound assistant app (by good lock labs) from the galaxy store or google play store. Switch on the multi-sound feature to enjoy the sound from both apps at once or use separate app sound feature where you can listen to either of the apps audio from a connected Bluetooth device. Please accept this as a solution if you find it helpful. Screenshot_20220218-211509_Separate app sound.jpgScreenshot_20220218-211502_Sound Assistant.jpgScreenshot_20220218-211620_Galaxy Store.jpg
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cs_member8
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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