Original topic:

Mobile stolen

(Topic created on: 05-24-2021 05:18 PM)
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BinAdam
Active Level 1
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Others
I had samsung mobile that was stolen and I have the payment receipt of my purchase. How can I report to get my mobile or at least to make my stolen mobile inactive so that I am sure i am free of any liabilities that might be happen by thief people who steal.
6 Comments
FARMANFARRU
Active Level 3
Others
Did u add Samsung account if u did so u can find your mobile with your Samsung account
BinAdam
Active Level 1
Others
Only gmail account was added and the same gmail is added now in new mobile.
UserAdik12
Expert Level 3
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Report to your local police
FARMANFARRU
Active Level 3
Others
So now go to your nearest police station with your mobile bill
Others
Call to your ISP (DU or Etisalat) ask them to block your IMEI than report to police about this. Hope you retrieve your device.
Samsung_specialist
Community Manager
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Hi,

If you have a Samsung account, please do the below steps:

Kindly open this link https://findmymobile.samsung.com/

Sign in with Samsung account email and password.

The phone has to be online, means that it is connected to internet network (Mobile data or Wi Fi).

From the right side options, please tap on Locate my device.

Insert the password of the Samsung account.

Note that your device should be connected to the internet and remote access to be enabled.

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