Missing Videos and Photos S21ultra

[Raymart22q]

Today I found that many pictures and videos are missing in my gallery/my files. 

Tried deleting .nomedia in folder and clearing cache in gallery. Those photos in restore are intentionally deleted pix.. Please advise.

[VikrantTambade]

Did you mean to say that photos /videos are missing from Trash folder of Gallery?

[Raymart22q]

It is missing from gallery..

tried to find from trash/restore items but i found only photos that were intentionally deleted..

[VikrantTambade]

Have you tried restarting the device?

[Raymart22q]

Yes restarted many times.. Tried all the hacks from youtube and google but nothings seems to work to retrieve videos and photos.. Please advise

[VikrantTambade]

Hope there is no update pending for your Gallery. Just check.

[VikrantTambade]

Do you back up gallery media to Google Photos or One drive? Just check over there also.

[Samsung_specialist]

Hi,

You can connect with a Customer Service Agent on Whats App to help you through this: 

https://api.whatsapp.com/send/?phone=%2B971547267864&text&app_absent=0