Original topic:

Low quality selfies on s23 ultra

(Topic created on: 06-07-2023 05:23 AM)
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Members_othhw4Y
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Why are selfies taken in normal mode so bad in s23 ultra ? Those taken with potrait mode or night mode under go post processing which makes them clear and detailed while normal shots are just soft and blurredd. Doesn't suit such an expensive flagship device. Is this a bug or a conscious choice to not post process normal selfies ? 

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cs-member11
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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