J7 prime our battary 5% of 30% charge is atumatically swicth off mobile

[sp200]

Plz solve the issue

[rishi12]

same issue

[amAzhy]

same prblm bro

[sibusingh]

i cann't understand can anybody tell me

[sp200]

The charger is off when the J7 prime is between 5% and 30% off

[RajeevKS]

my Samsung on 8 is very slow charging its big problem so plz help

[krishankant]

same problem

[krishankant]

when battery level come down from 30% then phone going switch of automatically

[krishankant]

and after that if i put it on charge
the charging starts from 1%

[admin_]

We apologize for the inconvenience caused. Regarding your device switch off issue in specific battery percentage we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/