Original topic:

Internet connectivity issue

(Topic created on: 12-19-2020 02:22 PM)
177 Views
virat05
Beginner Level 3
Options
Others
Very unhappy about connectivity for Internet as well WiFi.. 
0 Likes
4 Comments
Others
Your device name.
And the carrier in your region.
0 Likes
Others
disconnect and reconnect by using password
cs-member13
Expert Level 4
Others

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "internet" issue please follow below given steps:

1. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
virat05
Beginner Level 3
Others
After doing all also same issue coming
0 Likes