We do apologize for the inconvenience caused to you. As per your previous concern we understand you are enquiring for the software update to fix the device issue. However, updates are released through FOTA in waves only, so we’re unable to determine when your device will receive an update. Meanwhile you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
