Original topic:

Galaxy j7 prime 2

(Topic created on: 07-22-2020 04:23 PM)
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akshah
Beginner Level 2
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After last update my mobile data signal not working properly.
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anasm81
Active Level 5
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rest your network settings
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cs_member9
Active Level 7
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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