Original topic:

Degraded camera performance and Camera brightness bug

(Topic created on: 01-12-2022 12:44 PM)
765 Views
Anant4243
Active Level 7
Options
Others
Camera performance drastically decreased after Android 12 update in S20FE 5g 
Also the brightness remains constant after opening Camera app which used to increased automatically.
13 Comments
Nikky4S
Active Level 1
Others
I am facing the same problem in my S20 plus after android 12 update. Low light quality of images drastically decreased also the brightness remains constant after opening camera app, previously it used to increase automatically and the image quality was very good
0 Likes
cs-member13
Expert Level 4
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera lens with a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

* Reset camera settings
Camera > Settings > Reset settings > Reset.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Anant4243
Active Level 7
Others
I send log files they copy paste again this to me
0 Likes
Aruppp
Active Level 3
Others
Yes I also felt the same, the camera quality is gradually decreasing.
0 Likes