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Original topic:

Contacts Deleted After Latest Update on Android 11

(Topic created on: 11-04-2021 07:03 AM)
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Gibby2
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I previously shared on this forum that contacts which were in my recentl (folder), both fir messages and viice calls, got deketed after after l installed the latest update for Android 11 and have to restore them one by one.

Now l have just discovered that any contacts which were not in the recent folder that time abd therefore survived, get deleted as soon as l use them for making or receiving calls or messages. Again l have to restore them one by one. However, any contacts added post uodate remain 



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Tsogo_sam05
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Hi, Gibby2 kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

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Gibby2
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See my comment below
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Gibby2
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Looks like Samsung have issued another Android update that has fixed this problem. I saw a message in my phone that there us a new Android update, and l bargained that sunce this problem has been reported on this forum, Sansum must have addressed it in this update and l was right. After the update l noticed that contacts l had recently used and were in recent folder were still intact. After the previoua Android update that resulted in loss of recently used contacts l noticed that all numbers in recent folders were appearing without any names or description
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