Original topic:

Cartlow TradeIn

(Topic created on: 04-09-2022 11:57 AM)
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crissy08
Active Level 3
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Has anyone here used the TradeIn program under Cartlow?
Were your devices collected already? If not, are they still going to collect it??
14 Comments
Murtazahassan
Beginner Level 3
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Nope but i have heard they have refurbished stuff
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varunshetty
Active Level 2
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I'm still waiting for them to contact me
Samsung call center said after order completion it takes 5 working days for them to contact you to collect the device
For me it's been more than 5 days but cartlow hasn't contacted me yet
After several calls to cartlow and emails still no reply
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crissy08
Active Level 3
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They said the same thing to me. It has been more than a week now but no one from Cartlow collected the device. However, I have the AWB with me.
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varunshetty
Active Level 2
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Ya same I have the AWB with me too
Samsung customer care asked me to contact them if cartlow does not collect it
So u can try calling samsung customer care and ask them for an update
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crissy08
Active Level 3
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Did they pick up yours already?
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varunshetty
Active Level 2
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Not yet I have complained twice with samsung customer care also but no luck
All I get to hear is they have escalated the matter to the concerned team
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crissy08
Active Level 3
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I got a call from Cartlow itself today and hopefully they will pick up today.
After all complaints and calls to Samsung
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varunshetty
Active Level 2
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I hope they call me too coz I'm running out of patience with them
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crissy08
Active Level 3
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Patience, my dear. How long have you been waiting, btw?
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