Can't pair a mouse to my s22 ultra

[MSuzaN55]

When I was going to connect my Bluetooth mouse to my phone  it say an app needed to use this device can you please help me to resolve this issue 

[CyberInspector]

Download and install "SmartThings" from play store. Then, add the Bluetooth mouse.

[MSuzaN55]

Alredy installed still say like that

[CyberInspector]

Clear the cache for the Bluetooth system app. It may work.

[MSuzaN55]

No use still have problem

[CyberInspector]

Try resetting app preferences.

Settings > Apps > More option (three dots menu) > Reset app preferences

[Sha_zan]

What's the model name?

[MSuzaN55]

S22 ultra

[Sha_zan]

This could be some kind of software problem. You may want to Factory Reset your Galaxy device. But make sure to have all the backup files before performing it.

Follow these steps to perform Factory Reset on your Galaxy device.
Go to Settings > General & Backup and reset > Factory data reset > Reset device > Tap Delete all.

Unless, visit a nearby Samsung Service Center for extra help.

Be sure to click the 3 dots and " ✓ Accept as Solution" when you find an answer that works for you.

Thanks... 👍

[MSuzaN55]

I have contect that with a52 it's working perfectly