Original topic:

Camera error Galaxy A8 star

(Topic created on: 05-13-2020 03:01 PM)
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AmitRajput01
Active Level 1
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My camera throws an error while using it. "Temperature is too high to use. Let the phone cool down".
2 Comments
Tan98
Active Level 9
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clear app cache and reset camera setting
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cs_member9
Active Level 7
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. To enhance the device performance kindly follow the below mentioned steps:

 

1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2. Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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