Original topic:

Call Recording

(Topic created on: 12-02-2022 10:47 AM)
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AnkitGangwal
Active Level 2
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I am using A53 5G, in this phone after getting one UI 5.0, I am unable to hear call recorded sound directly from call log, its showing " failed to play voicemail"

image


Before update it works perfectly. Kindly guide the same. Screenshot is attached for the reference. 



8 Comments
nk009
Active Level 7
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Same issue with me
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AnkitGangwal
Active Level 2
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Bro goto phone application settings and allow music and audio permissions
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nk009
Active Level 7
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Ok Thanks 😊
zainnn
Active Level 6
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Bro goto phone application settings and allow music and audio permissions
AnkitGangwal
Active Level 2
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Thanks Buddy for ur help, my issue get solved with ur solution
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vivek1989
Expert Level 5
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Bro u have a53 tg
I too have this one question would like to ask u

When u take a photo while flash is on
Do u feel more flash is being used when capturing a photo
It's making photo softening and blurry
Do u experiencing it.20221201_215809_1000072269_1669912093.jpg
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AnkitGangwal
Active Level 2
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Dude, mi8 be u are taking in area where already artificial lights are there, if so then if u use ur phone's flash also then ur pic will get blurred.

Or mi8 be ur hand is getting shake while taking pics from ur phone's camera
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cs_member8
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Note: If you are using Wi-Fi calling then you won't be able to record any calls.
Step1: if still problem persists, then perform ‘Reset app preferences
Go to Settings > Apps > Three dots > Reset app preferences > Reset
Step2: Restart the device
Step3: Reset the settings
Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings
Step4: Software update
Go to Settings > Software update > Download and install > Download > Install now
Note: Steps may vary depending on the OS & device model.
Step4: Record calls
Step5: Recorded calls

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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