I am totally pissed! I have had 12 spam calls, in the last 1/2 hour. Now, I find out that this option along with so-called "Spam Protection: are useless. Maybe they should spend more time on things like this and not 800 ways to change your lock screen.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
>>Block via Phone Settings: 1: Tap on Phone 2: Tap on More Options (the three dots) > Settings. 3: Tap on Block numbers. 4: Enter the number that you want to block and then tap on the + icon. Please note: you can also add numbers that are in your contact list by tapping on the Contacts icon. 5: You will no longer receive calls and text messages from this number.
>>Block and unblock unknown number: 1: Tap on Phone. 2: Tap on More Options (the three dots) > Settings. 3: Tap on Block numbers. 4: Toggle Block unknown callers on or off.
>>Block and unblock via call log: 1: Tap on Phone. 2: Tap on the number that you want to block and tap on Details. 3: Tap on Block number. 4: Confirm you understand that you will no longer be receiving calls or text messages from this number by tapping on Block. 5: You will no longer receive calls and text messages from this number.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
