Original topic:

Battery Drainage

(Topic created on: 11-02-2020 10:11 AM)
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Ank2309
Beginner Level 3
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Others
I am using J7 max and the battery is draining rapidly nowadays. Even it takes longer time to charge. The battery of this phone is built in. Is there any settings that I can try or can I replace the battery?
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4 Comments
Ehsank
Expert Level 5
Others
do visit service centre or go to nearby trusted and well known repairing shop
don't try by yourself
Others
If the phone is draining too fast get the battery replaced
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cs-member13
Expert Level 4
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Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Hafizbd
Active Level 1
Others
Go to nearest Customer service centre and explain your problem......
I suggest you that you need change your battery
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