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Original topic:

Battery Drain

(Topic created on: 03-24-2021 07:19 PM)
Shakir52268
Active Level 1
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Hello Community members,

I am recently facing battery drain issues with my Note 10+ device, I have noticed that there is an application that is always running in the background which is called Media Storage and I have disabled the app to run in the background but despite that, it keeps running in the background and drains the battery super quick. Any suggestions?

 

I have a Samsung galaxy watch as well paired with the phone all the time.

3 Comments
bb91_SA71
Active Level 10
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Hi,
Launch your Settings and select Device Care > Battery

2 Now change in below options:
Power Mode - Choose Right power mode and enable Adaptive power saving
App power management - Enable Adaptive Battery & Put unsed apps to sleep
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Samsung_specialist
Community Manager
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Hi there, 

Please bring the device to a Samsung Service Center to have it checked out by a technician. 

You can find the nearest service center to you online. 

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shakir522689
Active Level 1
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I had resolved the issue by resettling the phone after backing up all the data, now the battery is back to normal and performing in a good condition.

I lost my Samsung members account but it's all good so far. The problem was due to an unexpected application which was running in the background couldn't identify app was that so the reset has fixed the issue.

Screenshot_20210416-194413_Device care.jpg

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