Back & recent buttons not working.

[Anonymous]

I am using a galaxy E7 device. Last day it fell down and there is a crack on the bottom of the touch. Right now the recent and back button is not working. Is there a solution with out replacing the screen?

[MittuVichu · Accepted solution]

You can enable Assistant menu to get on screen navigation buttons. To activate this go to,
Settings> Personalisation> Accessibility> Dexterity & Interaction> Assistant Menu and turn it on. You can customize what options you need in the Assistant menu. You will get a floating icon on the screen which will expand on touch and show you the navigation icons or what ever you have selected.

[Anonymous]

Thank you so much. It works.

[Surekav11]

I have Samsung Galaxy a70, home screen cant turn off,,I can see one notification ,android system USB connector connected n disconnected, once pressed that its showing this notification can't turnoff ,but when plug to power, I can turn off home screen ,kindle help please, thank

[MittuVichu]

Hi there,

It's because of a faulty USB connector on your device. Please take the device to an Samsung authorized service center.

[Samsung_specialist]

Hi,

Please bring the device to a customer service center to have it checked out by a technician. 

Find the nearest one to you on Samsung.com