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09-10-2020 11:40 AM in
OthersI have got samsung G720N0 and am facing a strange problems. No any apps like facebook, messenger, and youtube are running. They ask me to connect to the network. But at the same time I can download all these apps in play store. I have even updated google play services but no any good news. Can anyone help me fix this?
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09-10-2020 11:42 AM in
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09-10-2020 12:07 PM (Last edited 09-10-2020 12:07 PM ) in
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09-11-2020 06:49 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve network issue please follow below given steps:-
1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support