Original topic:

Apps are not running

(Topic created on: 09-10-2020 11:40 AM)
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ash198923
Beginner Level 2
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I have got samsung G720N0 and am facing a strange problems. No any apps like facebook, messenger, and youtube are running. They ask me to connect to the network. But at the same time I can download all these apps in play store. I have even updated google play services but no any good news. Can anyone help me fix this? 

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3 Comments
AshwinV
Active Level 4
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try factory data reset after backing up all your data in cloud
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Anonymous
Not applicable
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Once check data saver is on.. And if it is 1s allow those apps and check if it works.. If not uninstall and reinstall the app check again
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cs-member13
Expert Level 4
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Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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