am writing to express my deep dissatisfaction regarding the ongoing delay in the service request for my Samsung Smart TV, which has been pending for an unreasonably long time. Despite multiple attempts to reach out to your customer service team, my calls are either not answered or I receive vague responses attributing the delay to a shortage of spare parts.This lack of communication and
accountability is extremely disappointing, especially from a globally renowned company like Samsung, which is expected to uphold high standards of customer support and service efficiency. A prolonged delay of this nature, with no clear resolution in sight, not only causes inconvenience but also reflects poorly on the brand's reliability andI urge you to treat this matter with the urgency it deserves and provide a clear, actionable update regarding the status of my service request.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
