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12-03-2019 12:39 PM in
OthersHi there,
To resolve the issue please follow below steps:
>Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>Check software update.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members