A03s

[sathyasiva]

Samsung galaxy A03s 4gb64GB is very slow process please improve speed any idea 

[sarnandu]

which processor

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

1. Check space availability:
Kindly check the space on your device: Settings > device care >storage.
To improve the device performance there should be sufficient space. Keep at least ''minimum of 20% internal memory free''.

2. Check internal memory space: Kindly check RAM in your device: Settings>device care>memory. To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.

3. Check app cache:
1- Clear app cache through device care: Apps> settings> device care> storage> clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

2- Clear cache memory of a particular application: App screen>settings>apps>pick the app that you like to clear off the cache memory. For example, 'Samsung internet'> storage> clear cache.

4. Close background running apps:
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications, not in use.

5. Uninstall the unnecessary (3rd party application) apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
Path: Settings>>Apps>>Select the third-party application from Apps. Eg. DU Recorder>>Uninstall

6. If the issue has not been resolved then remove the memory card from the device:
Step1: Before removing the memory card, first, unmount it for safe removal.
On the home screen, tap apps > settings > device maintenance > storage > more option > storage settings > SD card > unmount.
Insert the ejection pin into the hole on the tray to loosen the tray
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step2: Pull out the tray gently from the tray slot.
Step3: Remove the memory card.
Step4: Insert the tray back into the tray slot.

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

7. Disconnect third party accessories from the device:
Due to ''3rd party'' (not provided by Samsung) accessories, (Like ''charger, USB cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

8. Disable power saving mode:
''Power saving mode'' limits the performance of the device. So, we recommend disabling the power-saving mode in your device.

9. Check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

10. Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

11. Reset the device:
Note: Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question etc.>>Select Next>>Enter a new password>>Tap on Next.

Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[sathyasiva]

Usefull deatails thank you