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OthersDear Samsung Member,
Greetings from Samsung Customer Support
We acknowledge your issue and request you to please report the problems of your Samsung smartphone with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support.