samsung galaxy m31 proximity sensor issue

[KarthikGodugolla]

Hello, I am facing issue with proximity sensor in Samsung galaxy m31. Whenever I call someone the screen goes off (black). Pls help me with some solution.

Thanks in advance!

[Ehsank]

when you take phone to ears 👂?

[KarthikGodugolla]

even before not taking to the ear.,the screen is turning black

[Ehsank]

once clean area around front camera and rebin a safemode
then observe

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

[KarthikGodugolla]

I will give a try, thankyou

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Soham_69]

Same problem bro