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Original topic:

Network issue

(Topic created on: 01-19-2025 03:52 PM)
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subhamd6
Active Level 7
Options
My Galaxy

image

i am facing this problem on my A55 since last month, network going and coming back after 5-6 seconds. i t was rare. but today the same thing happened 7-8 times within an hour. anyone facing this?😐😐

2 Solutions


Accepted Solutions
Solution
goodthings
Expert Level 5
My Galaxy
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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Solution
Wodehouse
Expert Level 5
My Galaxy
The intermittent network issue on your A55, where the network drops and reconnects after 5-6 seconds, is concerning since it's becoming more frequent problem.

Possible Causes
1. *Network Congestion*: Overloaded network towers or poor coverage in your area might cause intermittent connectivity.
2. *SIM Card Issues*: A faulty or damaged SIM card can lead to network drops.
3. *Phone Software Glitches*: Bugs or glitches in the phone's software can cause connectivity issues.
4. *Hardware Problems*: Faulty or damaged phone hardware, such as the antenna or network components, can lead to network drops.

Troubleshooting Steps
1. *Restart Your Phone*: Regularly restart your phone to refresh the system and network connections.
2. *Check Network Coverage*: Ensure you have good network coverage in your area. Check with your carrier for any outages or maintenance.
3. *SIM Card Inspection*: Inspect your SIM card for any damage or dust. Try cleaning the SIM card or replacing it if necessary.
4. *Software Update*: Ensure your phone is running the latest software version. Go to Settings > Software update > Download and install.
5. *Reset Network Settings*: Reset network settings to their default values. Go to Settings > General Management > Reset > Reset network settings.
6. *Disable and Re-enable Mobile Data*: Try disabling and re-enabling mobile data to refresh the connection.

Additional Steps
1. *Contact Your Carrier*: Reach out to your carrier's customer support to verify if there are any network issues or outages in your area.
2. *Visit a Authorized Service Center*: If the issue persists, visit a Samsung authorized service center for further assistance.

By following these steps, you should be able to identify and potentially resolve the intermittent network issue on your A55.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

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12 Comments
Solution
goodthings
Expert Level 5
My Galaxy
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
subhamd6
Active Level 7
My Galaxy
hope it will work. didn't happen till now after following your suggestion. thank you very much 🙏🏻 🙏🏻 🤝 🤝
goodthings
Expert Level 5
My Galaxy
Your's most welcome 🙏.
subhamd6
Active Level 7
My Galaxy
one more thing, will Exynos 1480 be optimised for pubg mobile 90 fps? do you know about this?
0 Likes
goodthings
Expert Level 5
My Galaxy
Your's most welcome to here.
0 Likes
Solution
Wodehouse
Expert Level 5
My Galaxy
The intermittent network issue on your A55, where the network drops and reconnects after 5-6 seconds, is concerning since it's becoming more frequent problem.

Possible Causes
1. *Network Congestion*: Overloaded network towers or poor coverage in your area might cause intermittent connectivity.
2. *SIM Card Issues*: A faulty or damaged SIM card can lead to network drops.
3. *Phone Software Glitches*: Bugs or glitches in the phone's software can cause connectivity issues.
4. *Hardware Problems*: Faulty or damaged phone hardware, such as the antenna or network components, can lead to network drops.

Troubleshooting Steps
1. *Restart Your Phone*: Regularly restart your phone to refresh the system and network connections.
2. *Check Network Coverage*: Ensure you have good network coverage in your area. Check with your carrier for any outages or maintenance.
3. *SIM Card Inspection*: Inspect your SIM card for any damage or dust. Try cleaning the SIM card or replacing it if necessary.
4. *Software Update*: Ensure your phone is running the latest software version. Go to Settings > Software update > Download and install.
5. *Reset Network Settings*: Reset network settings to their default values. Go to Settings > General Management > Reset > Reset network settings.
6. *Disable and Re-enable Mobile Data*: Try disabling and re-enabling mobile data to refresh the connection.

Additional Steps
1. *Contact Your Carrier*: Reach out to your carrier's customer support to verify if there are any network issues or outages in your area.
2. *Visit a Authorized Service Center*: If the issue persists, visit a Samsung authorized service center for further assistance.

By following these steps, you should be able to identify and potentially resolve the intermittent network issue on your A55.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
Ishaan_A55
Active Level 8
My Galaxy
Same thing happened to me also but my problem continued for 2 hours
cs_member10
Moderator
Moderator
Options
My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue by using the below-given link.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

SubhrajitCk
Active Level 6
My Galaxy
Bro,I am using GalxyS23 and the same issue happend with me as well.I did full Format,network reset,everything was done but the issue was not resolved at all.
I reported it on members support but still the resolution was not upto the mark and then I kept using my phone that way.
Now,from last 2 days I can see that again my phone's network is becoming stable by it's own.I don't know wether it was a software glitch or there is issue with network receptor but currently the phone is running better.
Do the same,try to use it as it is.I know it is very difficult but atleast try.
If issue is still not resolved,try to make a video of it and take the video along with you to service centre and show them.
There was no issue with my network operator.It was the issue on my phone.My other secondary phone had same network provider and it works fine bt this phone gives trouble.