rakesh1k
Beginner Level 2
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Mumbai
My phone  problem not a work wiFi and hotspot Plz tell me 
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2 Comments
ShrawanKr
Active Level 5
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Mumbai
What happen when try to use them
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Samsung_Support3
Moderator
Moderator
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Mumbai

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1) Forget the Network:-Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

 

2) Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

3) Restart the Router and Mobile Device

 

4) Kindly check and disable the Airplane/Flight Mode on your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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