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03-16-2020 03:55 PM in
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03-18-2020 11:45 AM in
MumbaiDear Samsung Member,
Greetings from Samsung Customer Support!
We understand you concern about "phone hanging". Kindly perform the below mentioned few of the quick steps:
1) Check space availability: keep at least ''minimum 20% internal memory free''.
-Settings > Device Care > Storage.
2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.
Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for writing to Samsung.
Warm regards,
Samsung Customer Support
