Original topic:

hanging issue

(Topic created on: 03-18-2020 11:45 AM)
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ranga786
Active Level 2
Options
Mumbai
Samsung a50 hanging too much I  realized that don't want to buy a Samsung Electronics in future I taught a lesson 
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2 Comments
mnh
Active Level 10
Mumbai
please restart the phone and do factory reset once a month and keep neccesary apps, keep some storage free, unimstall unneccasry stuff
cs_member9
Active Level 7
Mumbai

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand you concern about "phone hanging". Kindly perform the below mentioned few of the quick steps:

1) Check space availability: keep at least ''minimum 20% internal memory free''.
-Settings > Device Care > Storage.

2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.

Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.

Thank you for writing to Samsung.

Warm regards,
Samsung Customer Support

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