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11-11-2019 02:40 PM in
Mumbai- Mark as New
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12-03-2019 03:45 PM in
MumbaiHi there,
To resolve the issue please follow the below mentioned steps:
>Charge the device in switch-off mode.
>Charge the device with the other original charger.
>If available in your device than Enable fast charging (Scroll down notification panel>Setting >Device maintenance>Battery>3 dots (upper right corner) >Advanced setting>Fast cable charging>Enable).
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->USB/Charger).
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)
Regards,
Team Samsung Members