abhiisabhi
Active Level 1
Options
Mumbai
I am not able to click pictures with my s pen using the s pen remote feature since the last update. Haven't seen the s pen remote setting as well. Is anybody facing the same situation on their Galaxy Note 9?
4 Comments
Samsung_Support5
Moderator
Moderator
Options
Mumbai

Hi there,

 

• Cases with magnetic closures or clasps can cause interference with S Pen recognition.

Please perform following steps to resolve the S-pen issue:

• Reset the S pen( Settings>advanced feature>S pen>three dots> reset S pen)

• Try to check the S pen with another compatible device

• Perform Reset Settings (Settings > General Management > Reset > Reset Settings)

• Sometimes 3rd party apps may also cause the issue so check your device in Safe mode

• If issue is still not resolved then create data backup and reset the device

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

Anonymous
Not applicable
Options
Mumbai
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Anonymous
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Mumbai
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Anonymous
Not applicable
Options
Mumbai
Hi please sign the petition for Note 9 series before you loose the oppurtunity for getting great features

https://www.change.org/p/change-org-to-get-what-we-deserve
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