vjaydalvi
Active Level 1
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Mumbai

WhatsApp Image 2020-08-18 at 00.41.59 (3).jpegWhatsApp Image 2020-08-18 at 00.41.59 (2).jpegWhatsApp Image 2020-08-18 at 00.41.59 (1).jpegWhatsApp Image 2020-08-17 at 22.42.06.jpegWhatsApp Image 2020-08-18 at 00.41.59 (9).jpegWhatsApp Image 2020-08-18 at 00.41.59 (10).jpegWhatsApp Image 2020-08-18 at 00.41.59 (11).jpegWhatsApp Image 2020-08-18 at 00.41.59 (12).jpegWhatsApp Image 2020-08-18 at 00.41.59 (13).jpegWhatsApp Image 2020-08-18 at 00.41.59 (14).jpegWhatsApp Image 2020-08-18 at 00.41.59 (15).jpegWhatsApp Image 2020-08-18 at 00.41.59 (16).jpegWhatsApp Image 2020-08-18 at 00.41.59 (17).jpegWhatsApp Image 2020-08-18 at 00.41.59 (18).jpegWhatsApp Image 2020-08-18 at 00.41.59 (19).jpegWhatsApp Image 2020-08-18 at 00.41.59.jpegI purchased Samsung Mobile M30s from Amazon on 14-June-2020. Since then i didn't mishandled or any impact on phone even no direct contact to any type of liquid or water . On 15-August-2020 , i found small purple spot on its right hand side on bottom and then its increasing as time passes  and its appeared dark purple and bluish in color . Hence today i visited to service centre to show the display and issue  with mobile. After physical inspection of device the service centre guy said that its having liquid inside due to which this problem arose. So they said its chargable becaus its not come under warranty . So i denied to do repair and take the phone back because i am not satisfied with service centre solution . I didnt do any wrong thing with device and only two months we used the device and problem arose . Due to lockdown i never go outside home and no any physical contact of liquid or water to mobile then how it was happened i dont know . It may be a device fault but Service centre guy not agree with my comments . It may be happened due to moisture i dont know its not our fault then why i have to pay ? Its really frustration to me so please request you  to take appropriate decision and provide the replacement fo device or free of cost repair under warranty . We all going through a tough situation and i put my hard saving to buy this product and again i have to pay 4 to 5K its not justice to  us .

Finally i check all the information regarding Samsung product and service delivery over internet and i found that  most of devices having such issues and lot of complaints placed by consumer against same issue .Within a year such problem arises in Samsung device its really bad .Mainly this issue happened in A50 an M30S and J7 samsung products so please check with your technical team what is technical issue with product .Samsung having good reputation in market but now people are frusted with their services  and service centre guys are speaking very rudely its really annoying because we are customer and they are service provider but they dont care .  I hope you resolve my issue without extra cost .

regards,

Vijay Dalvi

 

 

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