Money debited but order not placed at samsung shop website

[Ssv476]

Dear Sir, 

I have placed an order for samsung galaxy F41 on samsung shop website. The money is debited from my account but when I login to samsung shop website, my order is not visible. I haven't received an order id as well. 

I have the transaction id. I made the payment using UPI Id via PhonePe. 

I have attached a screenshot of the same. 

Please help me out with this as I am not receiving proper response from customer care.

[Anonymous]

Hide your transaction details from this public platform!! And contact the Samsung help section or customer care of Samsung shop asap.

[Anonymous]

It will take some time to update


Kindly please wait 24 hours

[Ssv476]

Hi Sir, 

Did this same thing happen with you as well ?

[Anonymous]

When you ordered?

[Ssv476]

Yesterday afternoon

[RαʝҽʂԋKυɱαɾ21]

Phone Pe issue !

[Ssv476]

Can  u plz guide me on how this can be resolved ?

[RαʝҽʂԋKυɱαɾ21]

Call to phone pe customer care/or complaint number

[Ssv476]

Thanks a lot sir. Did the same thing happen with you ? If yes then in how many days did you received your money ?