I'm trying to redeem the 12 month free subscription of Amazon Prime but when I was about to download the voucher, it says that the voucher was already downloaded on my phone. Then checked the 'my vouchers' and it was not there. Don't know how to recover the voucher. 🤷🏽♀️
Thank you for bringing this matter to our attention. We understand that while attempting to redeem the 12-month Amazon Prime voucher, you received a message indicating that the voucher had already been downloaded; however, it is not appearing in the “My Vouchers” section within the Samsung Members application. We apologize for the inconvenience caused.
To help resolve this issue, we recommend trying the following steps:
Refresh the Samsung Members application
Go to Settings > Apps > Samsung Members > Storage.
Tap Clear Cache, then reopen the Samsung Members app and check Benefits > My Vouchers again.
Confirm that you are signed in with the correct Samsung Account
Open the Samsung Members app and verify that you are logged in with the Samsung Account used when accessing the offer.
Update the Samsung Members application
Ensure the app is updated to the latest version through the Galaxy Store or Google Play Store.
Restart your device and check again
After restarting the device, open Samsung Members > Benefits > My Vouchers to see if the voucher appears.
If the issue persists after performing the steps above, additional assistance and available support options can be found through the following page: https://www.samsung.com/ae/support/contact/
