Please perform the following steps to resolve the issue:
1- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.
2- Settings > apps > select the particular app > storage > clear cache > go back > force stop.
3- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Team Samsung Members