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12-29-2019 11:07 PM in
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01-03-2020 01:22 PM in
KolkataHi there,
Please perform the following steps to resolve the issue:
1- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.
2- Settings > apps > select the particular app > storage > clear cache > go back > force stop.
3- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members