Original topic:

Update issue

(Topic created on: 05-30-2025 05:14 PM)
331 Views
Issshuuu
Beginner Level 2
Options
Kolkata
I am facing a green line issue in my flip 3 phone just after updating the phone.
7 Comments
SwadeshJ
Active Level 7
Kolkata
Should have updated in cool place, like in an air conditioned room.
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chndn811
Active Level 10
Kolkata
Visit service center if your phone is under warranty. They will replace display if there are no physical damages.
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Pavan2025
Beginner Level 3
Kolkata
Hi issshuuu
You also got same green line today after updating software
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ram_ram
Expert Level 3
Kolkata
Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try I got free replacement for my s22 mobile display
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goodthings
Expert Level 5
Kolkata
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Kolkata
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Kolkata

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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