Original topic:

Samsung galaxy A30s problem

(Topic created on: 04-06-2020 12:49 AM)
402 Views
Swastik4399
Active Level 1
Options
Kolkata
Can you please fix the problem for PubG. When I play pubG this phone it’s started issues like lagging... Teleport..  Etc... 
This phone isn’t  smooth for pubG users..
Can u fix this problem please?
4 Comments
swagboy
Active Level 3
Kolkata
bro 1st your mobile update check
and game run with game launcher to smoothly run
0 Likes
Swastik4399
Active Level 1
Kolkata
I tried but there are still problems
0 Likes
cs_member10
Expert Level 5
Kolkata

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "phone hang" issue kindly follow the below given steps:

1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Swastik4399
Active Level 1
Kolkata
Following the above mentioned things...
and reset the phone...
but It can't help...
PubG is still lagging
0 Likes