Original topic:

Samsung M30s Camera take yellow picture when flash is on, please solutions

(Topic created on: 04-25-2020 08:42 AM)
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SUBHANKUR
Beginner Level 2
Options
Kolkata
Samsung M30s Camera take yellow picture when flash is on especially Paper, & Selfi camera take extra brightness
 please solutions
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5 Comments
imjoker2611
Active Level 9
Kolkata
M30s camera lacks optimization, they have already solved it and provided the solution in the form of M31. Sorry to say but this is what Samsung does all the time.
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nandan1996
Active Level 3
Kolkata
do u have camera lens protector applied? or is your case comes over lens?
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SUBHANKUR
Beginner Level 2
Kolkata
No
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Kolkata
same problem a50
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cs_member10
Expert Level 5
Kolkata

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve " Camera "issue kindly follow the given below steps:

1) Reset camera settings: Camera > Settings > Scroll up > Reset settings > Tap on Reset.

2) Turn on/off the Auto flash as per requirement (If Available in the
Device).

3) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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