So basically I am using this F62 as my secondary phone,I bought it when it was released, after android 13 update for some months the performance was as normal but from few months ago I am experiencing many issue,for example the phone screen would randomly turn off but I could receive calls and screen would work fine but screen would be black, I had to restart the phone many times to turn on the screen(around 9 to 10 times) and also the phone's screen has major issue after update like my phone is an amoled phone but the pixels won't completely turn offwhen I turn on the AOD or use the phone normally (the display was never changed,phone is not water damaged and also the phone is not heavily used) the update in 28 February 2024 fixed the screen going black issue still the issue where the pixels won't turn off didn't go away,i got the samsung store they checked the phone physically and there was no issues, this issue I believe is pretty common in F62 because one of my friend has the same phone he is also experiencing similar issue, tried booting the phone on safe mode but the issue is still there.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also. Click 3dots in my reply section and click on accept solution.Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
