If cache does not work try clearing the data ( you password and user name will be removed you need to add them again after that becuase this will delete the data of Amazon app)
If u find this helpful kindly click on the three dots and click accept as solution
Dear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Samsung Customer Support