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03-30-2020 11:32 PM in
Hyderabad- Mark as New
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04-14-2020 12:06 PM in
HyderabadDear Samsung Member,
Greetings from Samsung customer support!
Kindly perform the below mentioned quick steps and be assured it should resolve your issue:
1) Reset app preferences:
Apps screen > Settings > Apps > Click on 3 dots at the top right corner of the screen > Reset App Preferences.
2) Kindly try to connect your device with "other devices" and check.
If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support