Hi Samsung India
- Display issues
Dear Samsung Member,
Greetings from Samsung Customer Support!
Thank you so much for reaching out to us. We understand the inconvenience you have faced. We sincerely apologies for the same. Kindly follow the below mentioned step to improve the performance of the device:
Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.
Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.
Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
If the issue still persist, we request you to please follow the below mentioned path and share the same with us so that we can investigate further and give you the best possible solution.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Samsung Customer Support