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Original topic:

i'm trying to record screen while on a video call but the sound is not recorded

(Topic created on: 01-06-2021 10:02 PM)
aelzahar007
Beginner Level 2
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i'm trying to record screen while on a video call but the sound is not recorded. Only the images/video is there but there is no sound. While recoreding the built in screen recorder doesnt allowa to use the mic while on call
 
2 Comments
Alphazor007
Active Level 8
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Hi there.. when you click on the screen record option , it will ask you whether you need audio or not. You have to allow audio permissions if you are using for the first time. I have attached pics for reference.

Screenshot_20210107-095336_Samsung Members_1862.jpg

Screenshot_20210107-095347_Samsung Members.jpg

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Samsung_specialist
Community Manager
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Hi, 

Call recording features are not available in this region. 

Thanks

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