i'm trying to record screen while on a video call but the sound is not recorded

[aelzahar007]

i'm trying to record screen while on a video call but the sound is not recorded. Only the images/video is there but there is no sound. While recoreding the built in screen recorder doesnt allowa to use the mic while on call

[Alphazor007]

Hi there.. when you click on the screen record option , it will ask you whether you need audio or not. You have to allow audio permissions if you are using for the first time. I have attached pics for reference.

[Samsung_specialist]

Hi, 

Call recording features are not available in this region. 

Thanks