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Anonymous
Not applicable
Hello everyone,

I just wanted to ask, that is the Game Launcher working fine on everyone's Samsung device? Because on my device (Gaaxy J6) the Game Launcher is showing on the home page of the app under the game app as "Check your network connection and try again" even when I'm having a strong internet connection. There are few more places where it's showing me issues, such as the "Galaxy ranking" option where it is showing me "Something whent wrong. Please try again later" and even when I'm checking for any update of the Game Launcher app from within the Game Launcher app it shows me "Can't check for updates. Your phone isn't connected to a network." Whereas my phone is already connected to a strong internet connection.

Why is this happening? Is there any problem going on with the Game Launcher app?
7 Comments
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Expert Level 1
yes on my m10s & a50 both its working perfectly
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Expert Level 1
clear data the app
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Expert Level 1
or have you disabled gaming optimization service
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Expert Level 5
try to reset game launcher and clear cache from apps in settings
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Expert Level 5
reset your phone once and clear cache
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Beginner Level 2
geme launcher
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Moderator
Moderator

If you're still facing the issue, then please turn out to the feedback section for help.

 

Kindly follow the steps as below to report an error on the feedback section.

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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