JainilB2
Active Level 2
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After the August security update, there is so much lag in any game I play Clash of Clans and there is lagging in the game... and I don't think so I can play PUBG and Call Of Duty in my Samsung GALAXY A50... How I play any game on this phone... I think Samsung do something in this problem...😭😥😢
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mithaliya
Active Level 6
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bro what is the name of you clan please invite me , MITHALIYA
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ĞåłąxýM21
Active Level 7
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temple run will also lag check it
cs-member13
Expert Level 1
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Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned quick steps to resolve the hanging issue:-


1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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