Original topic:

In Samsung A71, games automatically shutdown, why?

(Topic created on: 04-29-2020 10:10 AM)
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febingeosam
Beginner Level 3
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Gaming Hub
while I play pubg the game automatically shutdowns after few matches so i have to restart game for continue my play.
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7 Comments
Jiyodilse
Active Level 9
Gaming Hub
it happen due to thermal throttling of sd730 cpu...

Samsung must fix all issue related all devices
Raghavendra98
Active Level 8
Gaming Hub
Thermal throttling won't shut games suddenly. It will lag like crazy first. Then, if it's too hot, phone will warn you and then shut down apps. If required, the device only will be shut down.
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Raghavendra98
Active Level 8
Gaming Hub
Don't charge phone when gaming, if possible. If you have to charge, disable fast charging to reduce heat.

Check Digital Wellbeing settings to see if you have set app timers. Also, PUBG itself shuts down at times if you play for too long (check PUBG settings too).
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Gaming Hub
3 reasons:-
1.Either you accidentally touch back button.
2. Either you have set app time in digital wellbeing.
3. Either you have set play time in pubg settings.
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Jiyodilse
Active Level 9
Gaming Hub
who is tell throttling never shut down app...if cpu binary isn't proper optimize then it will occure problems in many phase...
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Jiyodilse
Active Level 9
Gaming Hub
it happened due to high temperature inside and outside environments...
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Samsung_Support4
Moderator
Moderator
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Gaming Hub

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Uninstall the unnecessary apps. Too many apps installed on device may cause the device heating issue.

 

2. Long duration of graphics intensive gaming sessions may cause the heating issue. Avoid long gaming sessions.

 

3. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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