Original topic:

Heating Issue

(Topic created on: 04-14-2020 12:12 PM)
35 Views
ahnafshahriyar
Active Level 1
Options
Gaming Hub
After March 01; 2020 security update Note 9 getting too heat while playing PUBG. I checked with some simulator apps, it getting upto 40 degrees celcius.
Please solve this issue asap. 
10 Comments
cs-member13
Expert Level 4
Gaming Hub

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly visit the give link on the complete steps for overheating:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes